About Advance Exchange
The PFU Canada Inc. (PCI) Advance Exchange service program offers whole-unit, as early as next business day replacement for scanner equipment that cannot be repaired through technical support. It is available in all Canadian Provinces to help minimize downtime and applies to most models of PFU scanners. If the technical support team is unable to resolve a problem, a replacement unit is shipped overnight for requests received by 4pm EST, or else on the next business day for requests received later. The cost of the Advance Exchange program includes parts, labor and shipping to and from the customer.
Advance Exchange, Post-Warranty provides the same service for scanners beyond the applicable Limited Warranty period and is available in single or multi-year increments.